If a project and the home builder is registered at the NHBRC, it offers dispute management to resolve issues between a homeowner and home builder.
This relates to 3 different issues and 3 different periods:
Minor defects can be noted within 3 months from the date of occupation.
A roof leak can be noted within 1 year from the date of occupation.
Major structural defects can be noted within 5-years from the date of occupation.
Regardless of the issue, the homeowner must offer the home builder a written complaint of the particular issue. The homeowner should also offer the builders easy access to the location for rectifications.
At this point, the homeowner must pay all his/her due payments to the involved construction company. If the construction company still doesn’t correct minor issues within 21 working days or the roof leak and major structural changes within 7 days, the NHBRC will step in.
If the construction company is found guilty of offences, penalties, prison time and / or suspension from the NHBRC may apply.